Privacy policy

Privacy Policy

Last updated: June 2026

PopnCandy Tokyo, operated by OPTISM Inc., is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with Japan's Act on the Protection of Personal Information (APPI) and applicable international data protection laws including GDPR.

1. Information We Collect

Information you provide: Name, email address, shipping address, phone number, and payment information when you place an order or create an account.

Information collected automatically: IP address, browser type, device information, pages visited, and cookies when you browse our Site.

2. How We Use Your Information

  • To process and fulfill your orders and subscriptions
  • To send order confirmations, shipping notifications, and customer support communications
  • To send marketing emails and newsletters (with your consent — you may unsubscribe at any time)
  • To improve our Site and services
  • To comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We share data only with trusted third parties necessary to operate our service:

  • Payment processors (Shopify Payments) — for secure transaction processing
  • Shipping carriers — to deliver your orders
  • Email marketing platforms — to send newsletters (under data processing agreements)
  • Analytics providers — to understand Site usage (data is anonymized where possible)

4. Cookies

We use cookies to remember your preferences, keep you logged in, and analyze Site traffic. You may disable cookies in your browser settings, though some Site features may not function properly as a result.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Transaction records are retained for a minimum of 7 years in accordance with Japanese tax law.

6. Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at support@popncandytokyo.com.

If you are located in the EU/EEA, you have additional rights under GDPR, including the right to data portability and the right to lodge a complaint with your local data protection authority.

7. International Data Transfers

As we operate globally, your data may be processed in countries outside your own. We take appropriate safeguards to ensure your data is protected in accordance with this Policy.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. Continued use of the Site after changes constitutes acceptance.

10. Contact

OPTISM Inc. / PopnCandy Tokyo
2-10-15 Kasuga, Bunkyo-ku, Tokyo 112-0002, Japan
Email: support@popncandytokyo.com

個人情報の取り扱いについて（日本語）

当社は、お客様の個人情報を適切に管理し、個人情報保護法に基づき取り扱います。個人情報に関するお問い合わせは support@popncandytokyo.com までご連絡ください。