Shipping policy
Last updated: June 2026
Where We Ship
We ship worldwide from our warehouse in Japan. Every PopnCandy Tokyo box is packed with care and dispatched directly from Tokyo.
Shipping Costs
All boxes ship via tracked airmail. Your shipping rate is determined by your destination and shown at checkout before you complete your purchase. All rates are in USD.
| Destination | Shipping Rate |
|---|---|
| United States | $17.99 (import duties included — see below) |
| Asia Pacific | $11.99 |
| Rest of the world | $14.99 |
Processing & Dispatch
Subscription boxes are prepared monthly and dispatched between the 1st and 5th of each month. Orders placed after the monthly cutoff will ship with the following month's box. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Japan | 2–5 business days |
| United States / Canada | 7–14 business days |
| Europe | 10–18 business days |
| Australia / New Zealand | 10–16 business days |
| Asia (ex. Japan) | 5–12 business days |
| Rest of World | 10–21 business days |
These are estimates only and are not guaranteed. Delays may occur due to customs processing, holidays, or carrier conditions.
Tracking
All orders include a tracking number sent to your email address once dispatched. You can use this number to track your shipment on the carrier's website.
Customs, Duties & Taxes
For all destinations except the United States, international orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping fee. PopnCandy Tokyo has no control over these charges and cannot predict their amount.
For orders shipped to the United States, import duties are covered by PopnCandy Tokyo. US orders are sent DDP (Delivered Duty Paid) — a $3 duties contribution is included in the $17.99 US shipping rate, so US customers pay no additional duties on delivery.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal at customs, we will contact you to arrange reshipment. Additional shipping fees will apply for reshipment.
Lost or Stolen Packages
If your tracking shows delivered but you have not received your package, please check with neighbors and your local post office first. If the package cannot be located, contact us at support@popncandytokyo.com and we will investigate with the carrier.
Contact
For shipping inquiries: support@popncandytokyo.com